Enhancing the communication potential of smart metering for energy and water

This article written by 4 authors including Aleksandra Michalec (who gave a presentation at our July BEN Open meeting) and David Tudgey takes the findings of a number of focus groups to conclude that the communication strategy for the installation of water and Smart meters needs to change to meet the needs of customers to increase take-up.

This is of particular interest as this BBC article finds that the government will not be able to meet their deadline of installing Smart meters in all homes by 2020.

The research article can be found here.

And this is a short two page energy-focused summary.