Alternatively to visit the Show Home managed by Easton Energy Group. 56 Heron Road, Easton, Bristol where your case can be reported:
Open every Tuesday and Thursday 09:30am – 4:30pm, Saturday 10:30am – 2pm
Website update – Tuesday 20 October 2015 from BCC
- We have received a few contacts from customers who were not on the lists provided to us by the Administrator informing us that they have work in progress. If you have not received correspondence from us and still have works in progress, please contact us via firstname.lastname@example.org.
- Meetings with installers who were carrying out work on people’s homes started today to discuss how the works can be restarted and finished. These will continue throughout the rest of this week.
- We’ve scheduled a third public meeting for Warm Up Bristol customers with works in progress. The meeting will be held at Hillcrest Primary School in the Totterdown area on Monday 26 October from 6:30pm-8:30pm.
We would also like to remind everyone about the meeting taking place in Horfield tomorrow from 6:30pm-8:30pm at the Bristol Rovers Memorial Stadium.
Website update – 15/10/15 from BCC
A meeting for affected Warm Up Bristol customers will be held on Wednesday 21 October from 6:30pm-8:30pm at the Bristol Rovers Memorial Stadium in Horfield. A second meeting in Totterdown will be announced soon.
Existing installers on the scheme are being sent emails:
o Requesting information on the works they had in progress or completed jobs not yet paid
o Reminding them of their health and safety duties on the sites
o Highlighting that the Administrator and not customers should be contacted for outstanding payments for completed works
o Advanced notice of a tendering procedure for the completion of works to be launched tomorrow with a quick turnaround time and advising that installers prepare by registering themselves on Proactis, Bristol City Council’s online procurement portal.
Customers are reminded that they have a contract with Climate Energy and not installers. If a customer is approached by an installer for direct payment for completed works, the installer should be directed to request the payment from the Administrator. Paying installers directly may result in a second request for payment from the Administrators further down the line.
BBC – reported 14th October 2015
People in Bristol who signed up to a council-backed home improvement initiative that collapsed will not lose out, the city’s mayor has said.
Climate Energy Homes ran the Warm Up Bristol scheme for the local authority, but it has gone into administration, affecting about 2,500 customers.
The firm carried out energy-saving upgrades to people’s homes including loft and cavity wall insulation.
George Ferguson said he “guaranteed” no-one would be left out of pocket.
The mayor said: “Either those people [who signed up for the scheme] will get their deposit back or the work will be completed.
“I am defending the interests of all those customers that are involved.”
Mr Ferguson said he hoped funding for compensation would come from administrators for the energy firm.
However, he warned those customers affected there would be a delay while Bristol City Council seeks new contractors to take over the scheme.
Warm Up Bristol – Bristol City Council – Important Announcement
Updated 16:20 on Tuesday 13 October 2015 –
Today the Mayor made a commitment that anyone who has paid a deposit will have their planned work completed.
In the coming days, customers can expect to receive information from us explaining their rights and options. Where we have your contact details (postal or email addresses) we will send this to you directly, other information will be available through this website.
We will be approaching the scheme’s installers about completing works in progress and will be open to new companies interested in helping deliver the works.
After speaking to customers and installers over the next two weeks, we will be able to make an informed decision about timelines for completing your works and will keep you informed of this.
Installers are reminded of their continued Health and Safety responsibility to undertake weekly checks to ensure their site(s) remains safe.
Once we are clear on the way forward, we will hold a series of public meetings with customers directly affected to help keep people informed about what will happen next. Details of these meetings will be communicated to customers directly.
Mayor George Ferguson said:
I fully sympathise with the frustration and uncertainty caused to Climate Energy customers by them going into administration. They are one of two major renewable energy installers that went into administration last week, apparently triggered by Government announcements about reduced subsidies. While this has caused disruption, the Warm Up Bristol programme will continue and grow to ensure households are able to save energy costs into the future.
I would like to reassure all Warm Up Bristol customers of one thing. If you have paid a deposit it will be safe and you will have your planned work completed.
Over the next couple of weeks we will be making a decision on how to complete works and continue the Warm Up Bristol scheme in the best way for customers past, present and future. It’s important that we take time to assess the options properly rather than rush into a quick fix which might lead to further problems in the long term.